Refund & Cancellation Policy

Last updated: 14 August 2026. This policy applies to all paid subscriptions on getDiscordBot.

1. Service Delivery

getDiscordBot is a digital, software-as-a-service (SaaS) platform. Access to paid plan features is granted immediately upon successful payment. There is no physical shipment or delivery; your subscription activates your bot slot and plan limits within minutes of a confirmed payment. No shipping or delivery charges apply.

2. Cancellation

You may cancel your Starter or Pro subscription at any time from the Billing page in your dashboard. Upon cancellation:

• Your subscription will not renew at the next billing date.
• You retain access to your current paid plan features until the end of the billing cycle you have already paid for.
• After the billing cycle ends, your account reverts to the Freemium tier and your bots are paused.

Freemium trial accounts do not require a card and cannot be "cancelled" — they simply pause when the trial period ends.

3. Refunds

Monthly hosting subscriptions are generally non-refundable once a billing cycle has started, as access to the service is provided immediately upon payment.

However, you may be eligible for a refund in the following circumstances:

• Duplicate or erroneous charge: You were charged more than once for the same period, or charged by error.
• Extended service outage: The service was unavailable for a prolonged period due to our fault (not Discord API downtime or third-party issues).
• Statutory rights: Applicable Indian consumer protection law requires a refund.

To request a refund, email admin@getdiscordbot.com within 7 days of the charge with your registered email address and a description of the issue. We will review your request and respond within 3 business days.

Approved refunds are processed via Razorpay back to your original payment method (card, UPI, or wallet) within 5–7 business days of approval. Actual credit timing depends on your bank or card issuer.

4. Partial Refunds

We do not offer pro-rated partial refunds for unused days within a billing cycle. If you cancel mid-cycle, you retain access until the cycle ends and no partial refund is issued.

5. Trial Period

The one-month Freemium trial does not require a payment method and therefore there is no charge to refund. After the trial ends, your bot pauses automatically. You have a 14-day grace period to subscribe before your bot data may be permanently deleted.

6. Contact

For refund or cancellation queries: admin@getdiscordbot.com